Account Manager

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
• Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.
• Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
• Apply successes, best practices, and learnings from the experiences of Outreach customers to consult with other customers.
• Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary.
• Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams.
• Engage with operations teams and multi-thread within accounts to reach key decision makers.
• Support the onboarding process by coordinating internal resources and aligning with clients to ensure implementation.
• Update and manage systems of record, including Outreach, Salesforce (SFDC), and relevant tools for data accuracy.
• Identify risks or barriers to client health, and provide targeted mitigation strategies to improve.
• Forecast renewals and expansion pipeline with high accuracy using Outreach’s forecast methodology.
• Act as the primary point of contact for your customers in product training, strategic guidance, and selling expertise.
• Prioritize multiple projects, managing several internal/external stakeholders with varying priorities.
• Stay abreast of sales and revenue trends to increase credibility in the industry.

• Bachelor's degree in a relevant field or equivalent work experience
• At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment
• Ability to navigate complex networks within an organization
• Strong business acumen to drive transformation and customer outcomes with a complex software
• Experience demonstrating value realization in a product, platform, or service
• Negotiation skills
• Project management skills
• Effective problem-solving skills
• Effective time management and prioritization skills
• Ability to synthesize data from multiple sources to make a decision
• Deep understanding of sales operations, sales team strategies, methodologies, and KPIs
• Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
• Ability to influence decisions without direct authority
• Strong financial acumen to showcase metrics and potential ROI
• Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months)
• Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
• Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately
• Effective active listening skills, with a desire to seek to understand
• Executive presence, strong interpersonal skills, strong emotional intelligence, and empathy
• Team player with a high sense of drive and initiative to keep opportunities moving forward

Pay range: $120K - $200K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups