Account Manager

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
• Develop and build territory strategy plans using data to drive adoption, utilization, and customer sentiment.
• Manage the renewal, expansion, and cross-sell attachment of current customers to protect revenue retention.
• Build partnerships to realize value, adoption, and business process optimization of the Outreach platform.
• Apply successes and best practices from customers to consulting with other customers.
• Partner with stakeholders on achieving customer goals, removing roadblocks where necessary.
• Apply basic technical proficiency to troubleshoot issues and collaborate with technical teams.
• Engage with operations teams and multi-thread within accounts to reach key decision makers.
• Support onboarding by coordinating internal resources and aligning with clients for seamless implementation.
• Update and manage systems of record to ensure data accuracy and support effective client relationship management.
• Identify risks to client health and provide targeted mitigation strategies.
• Forecast renewals and expansion pipeline using Outreach’s forecast methodology.
• Act as the primary point of contact for customers, assisting with product training and strategic guidance.
• Prioritize multiple projects, managing several stakeholders with varying priorities.
• Stay abreast of industry trends to increase credibility, e.g., by attending events and conducting research.
• Perform other duties as assigned.

• Bachelor's degree in a relevant field or equivalent work experience.
• At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.
• Ability to navigate complex organizational networks.
• Strong business acumen to drive transformation with a complex software.
• Experience in demonstrating value realization in a product, platform, or service.
• Negotiation skills.
• Project management skills.
• Effective problem-solving skills.
• Effective time management and prioritization skills.
• Ability to synthesize data from multiple sources to make decisions.
• Deep understanding of sales operations, strategies, methodologies, and KPIs.
• Knowledge of various sales methodologies for customer usage of the Outreach platform.
• Ability to influence decisions without direct authority.
• Strong financial acumen to showcase metrics and ROI.
• Ability to manage and navigate complex sales cycles up to 4 months.
• Ability to build strong relationships and partnerships internally and externally.
• Effective communication skills, both written and verbal.
• Effective active listening skills with a desire to understand.
• Executive presence, strong interpersonal skills, emotional intelligence, and empathy.
• Team player with high drive and initiative.

Pay range: $120K - $180K

• Flexible time off
• 401k to help save for the future
• Generous medical, dental, and vision coverage
• Parental leave program with paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office
• Diversity and inclusion programs