Account Manager

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
• Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.
• Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
• Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers.
• Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary.
• Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as needed.
• Engage with operations teams and multi-thread within accounts to reach key decision makers.
• Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation.
• Update and manage systems of record, including Outreach, Salesforce (SFDC), and other relevant tools, to ensure data accuracy and support effective client relationship management.
• Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green”.
• Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
• Act as the primary point of contact/the face of Outreach for your customers, assisting them with product training, strategic guidance, and best practices in the platform.
• Prioritize multiple projects at the same time, managing several internal/external stakeholders.
• Stay abreast of sales and revenue trends to increase your credibility in the industry.
• Perform other duties as assigned.

• Bachelor's degree in a relevant field or the equivalent work experience.
• At least two years of either sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.
• Ability to navigate complex networks within an organization.
• Strong business acumen to drive transformation and customer outcomes with a complex software.
• Experience demonstrating value realization in a product, platform, or service.
• Negotiation skills.
• Project management skills.
• Effective problem-solving skills.
• Effective time management and prioritization skills.
• Ability to synthesize data from multiple sources to make a decision.
• Deep understanding of sales operations, sales team strategies, methodologies, and KPI’s.
• Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform.
• Ability to influence decisions without direct authority.
• Strong financial acumen to showcase metrics and potential ROI.
• Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months).
• Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally.
• Effective communication skills, both written and verbal.
• Effective active listening skills.
• Executive presence, strong interpersonal skills, strong emotional intelligence, and empathy.
• Team player with a high sense of drive and initiative.

Pay range: $120K - $180K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups