Account Partner, Professional Services

• Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts.
• Consistently meet or exceed services bookings, attach-rate, and consumption targets.
• Lead discovery to map business-critical pains to differentiated service offerings.
• Deliver compelling value narratives tailored to C-level and VP stakeholders.
• Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers.
• Position services as strategic enablers across various service domains.
• Drive adoption and quantifiable business impact influencing customer renewal and expansion.
• Partner with Delivery leadership to architect, price, and resource engagements.
• Ensure seamless handoffs while maintaining commercial ownership.
• Maintain accurate opportunity data, multi-quarter close plans, and forecasts in CRM.
• Monitor engagement health and drive timely services utilization, renewal readiness, and expansion motions.
• Provide strategic feedback to Product and Delivery teams.
• Partner with Sales, Customer Success, Solutions Engineering, Product, and Marketing.
• Facilitate executive workshops and strategic roadmap sessions.

• 8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise software.
• Demonstrated success defining go-to-market strategies and building service offerings.
• Deep expertise in consultative selling and complex deal orchestration.
• Strong strategic and analytical skills.
• Proven ability to mentor, enable, and scale teams.
• Executive presence and communication skills.
• Rigorous operational discipline with expertise in sales methodologies (MEDDICC/MEDDPICC).
• Technical fluency in translating incident response, AIOps, and automation concepts.

Pay range: $156K - $184K

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs