Associate Director, Customer Journey Analytics - (Contract)

contract

Fully Remote

Only accepting applications from: United States

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols.
Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets.
Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.).
Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information.
Lead, grow, and develop analytics project teams and guide the vision for Adobe Customer Journey Analytics clients at Bounteous.
Collaborate with stakeholders to gather business questions and requirements, then develop comprehensive measurement strategy and implementation plans.
Collaborate within multi-disciplinary teams to drive a unified vision for our clients.
Identify gaps throughout the customer experience and recommend best-in-class solutions.
Seek opportunities to clarify what our clients need and look for opportunities to expand client relationships and projects.
Ensure client expectations are met and results are delivered on time.
Articulate complex ideas in a clear and concise manner and deliver compelling presentations.
Exemplify good consulting skills, diplomacy, and effective messaging, and mentor team members.
Adapt to a fast-paced work environment and overcome technical and business challenges.
Steer changes in process looking for ways to utilize work and find efficiencies.
Travel as needed to visit prospects and clients and build rapport with global team members.

Experience

College degree (required) plus at least 8+ years of relevant work experience in marketing, consulting, and/or media.
3+ years managing teams, including leading projects, mentoring team members and building processes.
Deep expertise in Adobe Customer Journey Analytics with experience building brand new installations, having implemented, configured, and customized the tool. Certification preferred.
Built out measurement plans, analytics documentation, custom dashboards and lead client success reviews to drive insight of site performance and the overall customer journey.
Experience with analytics integrations and knowledge of Adobe products such as Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), Adobe Journey Optimizer (AJO) preferred.