Benefits Analyst

• Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions.
• Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs.
• Own routine follow-ups with benefits vendors, escalating decisions when needed.
• Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation.
• Conduct systematic testing and configuration validation within the benefits administration system to ensure accurate rules setup and seamless system performance.
• Drive continuous process improvement to enhance efficiency, accuracy, and overall employee experience.
• Assist with required reporting and filings, such as Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution.
• Support internal team benefits governance activities.
• Gather documentation and respond to internal and external audit requests; track and close out findings.
• Partner with Benefits colleagues, Legal, Finance, and external advisors to stay current on regulatory changes and assess their impact on our programs.
• Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices, so they are accurate, comprehensive, and clear.
• Verify communications against plan documents, vendor materials, and current regulations before release.
• Serve as an escalation point for complex employee benefits questions and identify trends that inform communication improvements.
• Act as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues.
• Contribute to vendor performance reviews, renewals, and RFP/vendor selection activities.
• Ensure accurate, timely data exchange with vendors, including testing and monitoring of eligibility and payroll feeds.
• Manage invoice payment processing, purchase order setup, and related financial workflows.
• Drive continuous improvement across processes and workflows, leveraging AI and new technology solutions to optimize and automate operations.
• Contribute to or lead special projects, including annual open enrollment, vendor reviews, system implementations, and data analytics.

• Proven ability to work independently with strong personal accountability and ownership over recurring deliverablesDemonstrated professional knowledge in benefits administration
• Strong analytical and problem-solving skills to assess complex situations
• Hands-on experience with data reconciliation and audits, payroll, or invoice data.
• Proven ability to build internal/external partner relationships
• Typically 5+ years of relevant experience (or equivalent combination of education and experience).
• Working knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA) and the compliance activities that support them.
• Strong written communication skills, with the ability to explain complex benefits topics clearly to employees.
• Advanced Excel or Google Sheets skills; experience with an HRIS (e.g., Workday, UKG, ADP) and benefits administration platforms.
• Strong attention to detail, analytical and problem-solving skills, and the ability to manage multiple priorities and deadlines.
• Comfort handling confidential employee information with discretion and in accordance with privacy requirements.
• Benefits certification such as CEBS, CBP, or SHRM-CP/PHR (Nice to Have)
• Experience with open enrollment and vendor implementations or system migrations (Nice to Have)
• Experience handling Canada, global, or multi-state workforces (Nice to Have)

Pay range: $92K - $115K

• Comprehensive health and wellness benefits
• Bonus and RSU equity programs
• Global perks designed to help you grow and thrive wherever you are