Client Account Executive, Commercial

• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
• Build effective partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform.
• Advise and guide customers to achieve their desired business outcomes and return on investment.
• Develop and build account strategy plans using data from various sources to drive adoption, utilization, and customer sentiment.
• Manage and close renewals at a high rate to protect revenue retention.
• Develop plans to mitigate churn or contraction.
• Discover, nurture, and close expansion opportunities within customers.
• Forecast renewals and expansion pipeline with accuracy using Outreach’s forecast methodology.
• Provide impeccable customer service in all interactions.
• Act as a single point of contact for customers, assisting them with product training, strategic guidance, best practices, and selling expertise.
• Perform other duties as assigned.

• At least two years of account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment.
• Proven experience demonstrating value realization in a product, platform, or service.
• Proven experience influencing product or platform adoption and utilization at customers.
• Effective project management skills.
• Ability to influence decisions without direct authority.
• Strong financial acumen to showcase metrics and potential ROI.
• Ability to manage complex renewals and expansions sales cycles.
• Ability to build strong relationships and partnerships both internally and externally.
• Knowledge of various sales methodologies to apply to customer usage of the Outreach platform.
• Strong negotiation skills.
• Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience.
• Executive presence and strong interpersonal skills.
• Team player with a high sense of drive and initiative.

Pay range: $90K - $165K

• Flexible time off
• 401k
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program with options for paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office
• Diversity and inclusion programs promoting employee resource groups