Client Development Program Manager

• Partner with the primary Client Development Executive on select strategic accounts to provide program management support, including Food Operations coordination, reporting metrics, and outcomes tracking.
• Provide account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support for a mid-market book of accounts.
• Level up relationships within accounts to ensure sponsorship across the organization at both main point of contact and decision making levels.
• Lead key activities including service delivery, relationship building at various levels, account strategy development, project expansion to meet growth targets and contract renewals.
• Coordinate closely with clients and Marketing to develop campaigns that drive telenutrition adoption.
• Work with Product and Engineering teams on implementation needs, and other internal teams such as Finance, Sales and Clinical Operations.
• Manage annual revenue retention and growth for client portfolio and develop/executed account plans that support long-term growth.
• Deliver marketing campaigns that drive enrollment and engagement leading to client satisfaction.
• Use previous marketing knowledge and experience to adapt existing materials to client needs and create marketing campaigns based on clients' situations.

• 10+ years of experience in healthcare consulting, healthcare services, or clinical services company in a client facing/relationship development role.
• Experience in a startup or small company environment a plus.
• Demonstrated history of exceeding performance based metrics with clients.
• Experience in growing a book of business and exceeding ARR through client sales, upselling and contract renewals.
• Experience in analyzing clinical outcomes, marketing data and campaign development.
• Background working with executive level clients and gaining approvals on new strategies/tactics.
• Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes.
• Understanding of telehealth, wellness or nutrition space a plus.
• Knowledge of how health insurance companies serve members across LOBs (Medicare, Medicaid, Commercial) and understanding of health systems.
• Experience working with marketing agencies/internal teams, and cross-functional internal and external teams.

Pay range: $130K - $150K

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k, bonus, & stock options
• Registered Dietitian Sessions
• Wellness reimbursement