Applicants must be able to work 6 hours overlap with 1 Second Everyday's working day (Berlin, Germany)
The Customer Support team is primarily responsible for educating and supporting our users. We focus on trying to ensure that they get the most value from our product. As a Customer Advocate you’ll become an expert in all areas of the product. You’ll be responsible for working directly with users to help them get started and grow in using 1SE, answering product questions, tracking user feedback, troubleshooting potential bugs, reporting and escalating issues to engineers, and acting as the bridge between our users and our product design and development teams. Doing what’s in the best interest of the user is at the heart of what we do.
We are a small, fast-growing, and remote company, so you'll likely get experience in many different areas across the team. That said, here are some things you'll probably do:
30 Day Targets:
We are an equal opportunities employer. We value diversity and welcome all walks of life. We don’t discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are continuously expanding our hiring capabilities in other geographies. However, at this time we are unable to hire employees and contractors who reside and have to be paid in the specified countries below:
We encourage you to continue to check back with future postings as we continue to expand our operational abilities in these countries.
Don't think this position is the right fit? Check out our other open positions!
1 Second Everyday is a video diary app that makes it easy to create the movie of your life. In a couple of minutes, parents can relive the first year of their child's life, look back at their last family vacation, or see their entire journey together. It gives anyone the power to reflect on school, friends, projects, and adventures. From our humble Kickstarter beginnings, we've grown into an award-winning app with millions of downloads.
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