Customer Success Manager (PST timezone)

monday.com - permanent

United States

26 Feb

Applicants must be able to work 8 hours overlap with monday.com's working day (San Francisco, CA, USA)

2018 is proving to be a year of unprecedented growth at monday.com! And we are looking for another Customer Success Manager to join our expanding remote team.

There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position that may include working on weekends.

The Role

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they’re realizing the full potential of monday.com

Experience

  • Prior experience in customer service or account management in a SAAS company – a must
  • Prior remote work experience – a must
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Technical background is an advantage
  • Self-managing

Salary and Perks

Remote working!

About monday.com

Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work.

We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier. The only thing we love more than our product is our customers. The incredible teams that use our product are the most important thing to us, and we're here to provide support to them 24/7.

Things are moving really fast here, and we're impacting the world in a way we never expected. We'd love it if you joined us as partners in this journey.

Apply

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