Customer Success Specialist (Product Marketing exp. required)

Aha! - permanent

United States

28 Aug

Applicants must reside in: Canada, United States

Are you a product marketer who loves to interact with customers? Do you enjoy delighting people by showing off solutions they could use? Do you have a passion for solving complex problems?

Now, imagine this — you get to work directly with fellow product leaders to change the way companies innovate and bring products to market — all from your home office. It is remote work. Pretty great, right?

Customer Success at Aha! is unique and challenging. You should know that we think about helping customers differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from leading demos and answering customer requests to sharing product delivery best practices drawn from personal experience.

We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!

As a Customer Success Specialist at Aha!, you will have an excellent opportunity to join a self-funded and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust our roadmap software to build and market products customers love.

Experience

We are looking for someone who:

  • Has 1–4 years of experience in a product marketing role at a SaaS company (or equivalent experience)
  • Has experience leading or participating in successful software product marketing launches
  • Has worked with a product team to introduce new product functionality
  • Can describe how their marketing efforts significantly impacted new customer and company growth
  • Enjoys working directly with customers
  • Writes exceptionally well
  • Wants to work on a team with other high-performing peers

We are committed to being great, and we want someone who:

  • Has a "can do" attitude and a history of delivering superb work again and again
  • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
  • Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies

Salary and Perks

We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

Tools
Slack
Google Drive

About Aha!

Aha! is the world's #1 roadmap software. We help more than 250,000 users build and market products customers love. The company was founded in 2013 by Silicon Valley veterans and product management experts Brian de Haaff and Dr. Chris Waters. Aha! is an Inc. Best Workplace and was recognized by LinkedIn as one of the top 25 most sought-after emerging companies for job seekers. In 2018, Aha! was ranked the 50th fastest-growing company in North America on Deloitte’s Technology Fast 500 list, and the 13th fastest-growing private software company in the U.S. on the Inc. 5000 list. The company is self-funded and profitable, with an entirely remote team.

Remote Jobs Weekly

Just the remote jobs you want sent straight to your inbox weekly.