Customer Support Agent - Europe

Sketch - permanent

Netherlands

29 May

Applicants must reside in: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom

We’re looking to expand one of the most important teams in our company. If you love helping people and solving problems then we have a full-time position for you.

Responsibilities 

  • Interact with customers and help solve their problems using email and social media.
  • Ability to empathize, diagnose a problem, and provide appropriate support.
  • Liaise with our QA teams to help reproduce customers’ issues.
  • Document and file feedback, bug reports, and feature requests.

Experience

  • Ability to work remotely as part of a close-knit team.
  • Stellar written and verbal communication skills.
  • Experienced in working directly with customers.
  • A charming and friendly personality with lots of patience and a natural desire to help people.
  • Strong familiarity with Sketch and macOS.
  • Located in Europe and able to work in UTC +1/+2 related work hours.

Salary and Perks

Remote working!

About Sketch

Over one million designers—from freelancers, to some of the largest companies in the world—use Sketch to transform their ideas into incredible products, every day. We started Sketch back in 2011 and since then have become an industry standard, paving the way for design tools today. In March this year, we raised $20 million in Series A funding from Benchmark to help us build a platform to empower designers to share and collaborate on their designs and work better, together.We’re a company that strongly believes in equal opportunities, and are passionate about creating an environment that is safe, diverse, and inclusive. Our team is small (but perfectly formed), and is distributed in a number of countries across four continents.

Apply

Remote Jobs Weekly

Just the remote jobs you want sent straight to your inbox weekly.