Customer Support Hero

Helpjuice - permanent

United States

26 Mar

Open to all applicants globally!

Helpjuice is on a mission to being the #1 knowledge base platform in the world by creating and delivering software that changes people’s lives. We’re a small team that is very passionate about our product. We’ve been in business since 2011, our HQ is in Miami, but we all work REMOTE.

What You’ll Do

  • Primarily be conducting demos/calls with existing Helpjuice customers, helping onboard them and answer any questions about the product and occasionally a technical question (e.g. Helpjuice API)
  • Building lasting relationships with customers based of off meaning, not fluff & countless followups
  • Looking at our CRM of customers to understand who could use some help with being onboarded better, as well as whom to follow up with and turn into a “hero”!
  • Responding to support emails

We Are For You If:

  • You like teams that work hard & smart, obsessed with helping customers and are truly passionate about their craft
  • You want to love your job, and the people you work with
  • You are passionate about working remotely, and self-motivated
  • You’re eager to learn from a founder who has launched multiple companies & see it as a great learning opportunity; not just as a way to get paid to write code

Experience

A Bit About You (As A Person)

  • You’re a learning machine, and consider it part of your many hobbies
  • You are honest, work hard work immensely and have integrity
  • You have hobbies outside of work
  • You’d love to join a team full of creative & smart people you’ll learn from
  • You are not looking for another job, but a career.

A Bit About Your Background

  • You have 2+ years working extensively in Customer Success
  • You are personable, and also (somewhat) technical
  • You have been part of a remote team before / have freelanced for at least 2 years

In terms of  specifics, here’s the what you’ll need excellent familiarity with to be a great fit:

  • Familiarity with CRMs and meeting tools (Gotomeeting, Skype, Google Hangouts)
  • Understanding of customer support software (ideally you would know what a knowledge base is!)
  • You’re familiar with terms such as LTV, Churn, ARPU.

Salary and Perks

Remote working!

About Helpjuice

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base.

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