Open to all applicants globally!
Formstack, the most flexible and powerful form building application now, is looking for a Customer Support Specialist to add to the team.
Formstack is a 13-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.
What You Will Do:
The Customer Support Specialist will be among the first line of communication for our current, future, and even previous customers. This person will predominantly be handling new Support tickets via email, as well as escalated tickets from Tier 1. There will also be days where they will handle phone consult requests(after they pass training). In between tickets, they may also be asked to provide assistance to our internal customers via the internal-support Slack channel, case follow-up, or create/update collateral for new product releases
As a team, we actively communicate customer needs within the organization to reduce friction points for customers. Support Specialists will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support. This role will be essential in helping our company keep customer needs front and center.
How You Will Succeed:
Who You Are:
What We Are Looking For:
Formstack is a workplace productivity solution built to transform the way people collect information and put it to work.
Formstack is a workplace productivity solution built to transform the way people collect information and put it to work. With its powerful data collection and process automation capabilities, Formstack reduces data chaos and solves important business problems.
Created in 2006, Formstack was founded by a small, bootstrapped team of entrepreneurs led by Ade Olonoh. They wanted to build innovative and inspiring software products and succeeded in creating a simple data capture solution.
Since its humble beginnings, the Formstack solution has grown in complexity to include advanced data collection and workflow automation products that allow users to seamlessly build, connect, engage, and analyze information in pursuit of becoming a more productive workplace.
Apply here: http://bit.ly/2X9TBp6
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