Deal Desk Analyst

• Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success
• Draft, review, and manage standard and complex, non-standard Order Forms, serving as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success throughout the deal cycle
• Review customer redlines to Order Forms, identify potential impacts to deal structure, revenue recognition, and business policies, and guide internal stakeholders on appropriate responses and required approvals
• Partner with Sales, Customer Success, Finance, and Legal to structure creative, customer-focused solutions that align with Quantum's commercial and operational policies
• Support opportunity management in Salesforce (SFDC), ensuring opportunities are accurate, complete, and closed in a timely manner
• Proactively identify process improvements and drive initiatives that simplify, standardize, and scale the deal lifecycle
• Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience throughout the quoting and contracting process
• Contribute to Deal Desk scalability through special projects, including automation initiatives, playbook development for non-standard deal structures, dashboards, sales analytics, and performance reporting

• Must be located in Eastern or Central Time Zone
• 2+ years of experience in Deal Desk or a similar commercial operations role, including experience structuring and quoting complex SaaS transactions
• Experience with Salesforce (SFDC) and a CPQ platform (DealHub preferred)
• Familiarity with MSAs, Order Forms, and customer contract redlines, including the ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders
• Ability to understand business objectives and translate them into practical, scalable commercial solutions
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, work independently, and own transactions from quote through execution
• Excellent interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across cross-functional teams
• Customer-focused mindset with a commitment to delivering high-quality internal support and service
• Self-starter with a high degree of initiative, curiosity, and accountability

Pay range: $80K - $100K

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)