Digital Sales Representative - Expansion

• Manage and expand customer accounts within the Self Service segment.
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Work closely with marketing teams to align on messaging and campaigns.
• Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction.
• Work with customers across all verticals to understand their business and technical requirements.
• Collaborate with cross-functional internal teams to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Excellent verbal and written communication skills.

Pay range: $35.34 - $49.04p/h

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Eligible to earn commissions.
• Eligible to participate in Twilio’s equity plan.