Director of Deal Desk

permanent

Fully Remote

Only accepting applications from: United States

Own end-to-end pricing and scoping support for the largest enterprise deals, ensuring commercial accuracy and alignment with service offerings and delivery capacity.
Review and validate scopes, pricing structures, and deal configurations across the opportunity pipeline.
Partner with Account Executives and the broader Solutions team to translate discovery findings and customer requirements into commercially viable proposals.
Partner with internal subject matter experts to strengthen scoping and solution quality on complex, high-stakes deals.
Champion the use of AI tools to accelerate Deal Desk operations, from automating scope generation and pricing lookups to surfacing insights from historical deal data.
Identify where AI can reduce manual effort and increase speed and accuracy across the pricing & scoping workflow, and lead the implementation of improvements.
Stay current on AI developments relevant to commercial operations, sales enablement, and proposal automation.
Model AI-forward ways of working for the Deal Desk team and the broader Solutions function.
Manage and develop a team of Deal Desk Associates, setting clear priorities, quality standards, and turnaround expectations.
Act as the escalation point for the team on complex, ambiguous, or high-stakes deals requiring senior judgment.
Drive continuous improvement across Deal Desk workflows, tooling, and documentation.
Define and track team performance metrics, including deal velocity, pricing accuracy, and SLA adherence.
Own Deal Desk reporting, including pricing patterns, deal velocity, win/loss trends, and scope accuracy, and surface insights to the Head of Solutions.
Maintain and enforce pricing governance frameworks, ensuring deals are structured within approved parameters and exceptions are handled with appropriate visibility.
Build and maintain playbooks, pricing guides, and reference documentation that empower the team and sales partners.

Experience

Significant experience in Deal Desk, sales operations/strategy, or a pricing/scoping role within a creative, marketing, or professional services environment.
Proven track record managing or leading a team, with the ability to develop talent and maintain high-quality output in a fast-paced environment.
Strong commercial acumen — able to structure deals that are competitive for customers and margin-sound for the business.
Analytical and data-driven, with the ability to track performance, identify patterns, and make evidence-based recommendations.
Fluency with AI tools as they apply to commercial operations, proposal generation, and workflow automation.
Highly organized, with the ability to manage multiple concurrent deals and priorities without losing accuracy or responsiveness.
Strong communication skills — clear, concise, and credible with both internal stakeholders and, when needed, customers.