Applicants must be able to work 4 hours overlap with Basecamp's working day (Chicago, IL, USA)
Basecamp is hiring a director of operations to run the team responsible for all our technical infrastructure. Our suite of applications is served from a mix of our own servers in leased data-center space and cloud setups in Google Cloud and AWS. The job is to ensure that everything runs smoothly, the lights stay on, and we’ve prepared for bad luck with good planning.
This is a role for someone with experience running a team at least as big as ours and a multi-million dollar budget. You’ll be managing a team of seven and report to the CTO.
About the job
The most important job for operations at Basecamp is to keep the lights on. If our applications aren’t available, it doesn’t matter how well we’ve designed them, how clever we are at marketing them, or how good our support team is. Nobody wants to buy flaky.
This means thinking carefully about risk, making (and testing!) contingency plans, and expecting the worst. While this invariably invites a certain degree of conservatism, part of the job is also being open to what comes next. We used to run everything on our own machines, now we’re also in the cloud. You will help us weigh the trade-offs and mitigate the risks, while moving us forward.
While ops is the second biggest team at Basecamp (after customer support), it’s not so big you won’t have to get your hands dirty. This is a technical role as much as a managerial one. And we expect that you have a broad range of technical chops. Enough such that participating in an on-call rotation does not frighten you (because you will be part of it!). To manage the work at Basecamp, you need to know the work and do the work.
Here are some examples of what you might be working on:
Prepare for the future
A lot of the work on ops is reactive: dealing with an outage, setting up a new application, addressing a security vulnerability. And you’ll have a great team of veterans capable of dealing with much of that. Your job in addition to dealing with the day-to-day is to deal with what comes next.
We’ll be looking to you to clearly define the roles within the ops team, build clear lines of accountability, set targets for our systems (should we be chasing 5 9s?), balance the reactive work with project work, and ultimately instill a resilience culture at Basecamp. It’s not just managing the work, it’s also bringing the vision of what the work should be.
This is a lot of responsibility and a high degree of criticality. Basecamp’s existence quite literally depends on the ops team’s ability to keep the servers running and the services available. But that’s only all the more reason that you know how to do this work while keeping and working calmly.
Basecamp is a company of moonlighting managers. While you’ll be responsible for a sizable team, we’re not looking for a micromanager or a chief whip. Everyone at Basecamp is here to do the best work of their career, so we work on systemic problems and try to avoid individual blame.
Our pay is within the top 10% of the industry, for the matched role and experience, based on San Francisco rates. This comes to a range at hiring of between $280,000 and $350,000, depending on your seniority and qualifications. No matter where you live.
Our benefits are all aimed at supporting a life well lived away from work. None are about trapping people at the office or cajoling them into endless overtime. Just the opposite. We’re all about reasonable working hours, ample vacation time, summer hours, fitness, wellness, food, education, and charity.
Basecamp is a remote-work company, but you’ll need at least 4 hours of overlap with Chicago time in your normal work-day routine.
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Basecamp is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Basecamp solves the critical problems that every growing business deals with.It’s the saner, calmer, organized way to manage projects and communicate company-wide.
We built Basecamp because we need what you need: a system to help stay on top of it all. A way to keep people on the same page, organize and share information, discuss, make and nail down decisions. A system that helps us prioritize meaningful work, cut out wasted time and restore some work-life balance to employees.
Apply here: http://bit.ly/2W3juF5
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