Field Service Manager, California

• People manage a team of technicians, electricians, and contractors to complete all warranty repairs and service requests within the service level and cost
• Providing first and second-level troubleshooting for all service requests
• Coordinating field activities to service sites, either by internal resources or contractors
• Ownership of customer relationships for service provided
• Providing product and service training to customers
• Management of service appointments and work orders
• Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets
• Perform any other duties as assigned

• Experience leading and building teams
• Elevate the performance of the field team by providing feedback and plans for improvement
• Ability to lead and present updates in front of large groups
• Strong home construction or residential electrical knowledge
• Responsible for coordinating training plans for all new employees
• Excellent judgment in customer relations and managing company resources
• Strong written and communication skills in order to communicate with all levels of management
• Ability to travel overnight up to 50% of the time
• Extensive customer service skills
• Detail-oriented with the ability to multitask
• Ensure that established safety compliance policies are followed
• Ability to work under pressure with strict time deadlines
• Strong problem-solving skills
• Ability to view and compile data for process improvement
• Effectively address and resolve operational issues, identify potential challenges and implement corrective measures
• Ability to work as a team member and interact with other departments
• Ability to attend meetings on East Coast time
• Computer Proficiency; Google products specifically
• Working knowledge of Salesforce is desired, but not required
• Fluency in Spanish is desired, but not required.
• General or electrical license desired, but not required.
• Must be located in the state of California

Pay range: $105K - $150K

• Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
• Fully-paid plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools.
• Caregiver Support
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors.
• ERGs: We offer ERGs such as Women of Flock, Flock Proud, LEOs and Melanin Motion.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on various platforms.
• Home Office Stipend: A one-time $750 to help you create your dream office.