Forward Deployed Engineer, Onboarding Services

• Serve as the primary point of contact for customers through onboarding and implementation.
• Deliver implementations on time, keeping customer teams up and running against agreed milestones.
• Own delivery of Outreach's AI Agents from configuration and prompt engineering through adoption.
• Demonstrate project management excellence.
• Drive platform and agent adoption during and after go-live.
• Support existing customers who purchase additional services post-launch, including optimizations, technical audits, and expansions.
• Identify opportunities for additional services and connect customers with the right teams.
• Document and manage customer information for seamless handoffs between teams.
• Own the post-launch handoff of customers to Customer Success.
• Partner with Support, Product, and Engineering to capture customer feedback.
• Contribute to defining and refining Professional Services methodologies, including AI delivery workflows.
• Track KPIs and adjust to stay on target.

• 3-5 years in professional services, consulting, implementation, or a related customer-facing technical role, ideally in SaaS.
• Proven track record building trust and client relationships while delivering implementation excellence.
• Proactively adopt new AI tools and techniques.
• Hands-on experience configuring, tuning, or piloting AI agents.
• Strong project management skills.
• Ability to communicate credibly at every level of a customer organization.
• Self-starter, comfortable with ambiguity, quick to pick up complex technical concepts.
• Embodies core values: Trusted Advisor, Win as One Team, and Take Ownership.

Pay range: $90K - $110K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs