Fulfillment Operations Manager

• Support Operations Leadership in 360 day-to-day operations and project management
• Responsible for oversight and implementation of operations related initiatives
• Serve as liaison between operations department and external partners, reporting back necessary information to leadership team
• Lead and manage direct reports, providing guidance, coaching, and support
• Review and improve all internal processes and communicate SOPs to all stakeholders quarterly
• Proactively identify and mitigate operational risks
• Oversee and report weekly, monthly, quarterly, and annual metrics
• Own carrier network performance, including monitoring service levels, cost, delivery SLAs, and supporting carrier optimization initiatives
• Support retail operations and fulfillment execution, ensuring accurate inventory flow and compliant order processing
• Drive analytics and insights across operations

• Bachelor’s degree in Supply Chain, Operations, or similar field
• 4-6 years experience in operations management within a manufacturing environment
• 1-2 years of managerial experience
• Operational Management Systems and 3PL experience
• Knowledge of eCommerce business model and proficiency in Magento, Skubana, and Salesforce
• Strong organizational, time management, communication, process orientation, and problem-solving skills
• In-state and out-of-state traveling required for audits and 3PL visits
• Flexible mindset for potential weekend and late night coverage
• Experience in analysis and documentation of functional requirements for ecommerce projects
• Ability to manage several projects under tight deadlines

Pay range: $95K - $110K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning and development stipend
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits