Global Account Director

• Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives.
• Mitigate Churn and Contraction: Build and maintain robust, long-term relationships with key decision-makers across all relevant countries. Ensure high levels of customer engagement, satisfaction, and loyalty.
• Lead Complex Negotiations: Guide high-stakes contract negotiations with C-level executives, procurement, and legal teams, ensuring mutually beneficial deal closures.
• Cross-Functional Collaboration: Work closely with internal teams—Marketing, Product, and Customer Success—to ensure smooth delivery of services. Act as a strategic leader, effectively communicating and structuring sales plans in collaboration with key internal stakeholders.
• Engage with Partners: Understand the partner landscape around your global accounts, identifying allies or competitors, and incorporating strategic sales approaches to navigate complex multinational partnerships.
• Competitive Mindset: Stay informed about the competitive landscape in key countries and regions, developing strategies to outmaneuver competitors.
• Multi-Cultural Perspective: Effectively engage with senior executives across multiple countries, understanding the cultural nuances and leadership styles in each region.
• Client Growth Mindset: Demonstrate a deep understanding of your clients' business environments, including industry and market trends.
• Data Hygiene: Meticulously maintain accurate and up-to-date records of sales activities, client interactions, forecasts, and pipeline data in CRM systems.
• AI Adaptability: Demonstrates a growth mindset with a willingness to learn, adapt, and effectively leverage emerging technologies, including AI-driven tools and platforms.
• International Travel: Be prepared to travel internationally as required.
• Additional Duties: Perform other responsibilities as needed.

• Bachelor’s degree in a relevant field, or equivalent experience.
• Over 10 years of experience in strategic enterprise sales with a strong track record of exceeding revenue targets consistently, ideally within SaaS or technology-driven environments.
• Proven success in selling complex solutions to large, multinational clients.
• Expertise in managing global accounts, including navigating challenges across multiple entities, countries, and languages.
• Strong experience in Finance or Telco vertical is a plus.
• Strong familiarity with sales automation and CRM systems, especially platforms like Salesforce.
• Excellent communication, interpersonal, and negotiation skills, with a proven ability to influence decision-makers at all organizational levels in multi-cultural environments.
• Experience working in fast-paced, results-driven environments with a high level of accountability.
• Strong integrity, business acumen, and financial insight to showcase ROI and performance metrics effectively.
• Proficiency with asynchronous collaboration tools such as Slack, Microsoft Office or Google Suite, Zoom, and Webex.
• Ability to build trust and rapport in both in-person and virtual settings.
• Previous experience in an expatriate role is highly desirable.
• Fluency in multiple languages is a significant advantage.

Pay range: $360K - $400K

• Flexible time off
• 401k plan
• Generous medical, dental, and vision coverage
• Parental leave program with options for a paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office
• Diversity and inclusion programs