Hospitality Training Manager (Learning & Development Manager)

permanent

Fully Remote

Only accepting applications from: United States

Develop centralized training programs and assets to support both onboarding and ongoing development.
Translate product rollouts and operational initiatives into structured training campaigns.
Build scalable, tech-enabled training content for LMS platforms.
Manage end-to-end training programs as products.
Establish a repeatable framework for training delivery.
Partner cross-functionally to anticipate training needs and align program rollouts.
Deliver high-impact live training sessions and enable managers for ongoing reinforcement.
Define KPIs for training effectiveness and build reporting mechanisms.
Use data and learner feedback to iterate content and programs.
Benchmark training programs against industry best practices.
Serve as a strategic partner to property managers and leaders.
Establish accountability loops for training completion and application.
Create train-the-trainer programs and maintain an accessible library of resources.

Experience

5+ years in Learning & Development, Program Management, or Operations Training in hospitality, retail, or high-growth technology environments.
Proven success in building and scaling learning programs across distributed or frontline teams.
Experience in researching and applying learning & development theories.
Strong content editing ability with tools like Canva, and ElevenLabs.
Ability to travel 25–35% of the time to support major launches and rollouts.
Strong familiarity with hospitality operations, including PMS, POS, and workforce management systems.