Lead Account Manager

• Own and grow a defined book of existing US seller accounts — supply health, GMV growth, and relationship quality.
• Proactively identify supply gaps on accounts and arrive at the Director with a plan — not a flag.
• Assess each account's full potential: what do they have that we need, and what makes GOAT their preferred listing platform.
• Present regular, data-driven business reviews to accounts — commercially compelling, not just informational.
• Act as the go-to resource for the regional AM team: share ideas, market intelligence, and help teammates move from insight to action.
• Lead weekly KPI reviews for your account set autonomously — pull the numbers, draw your own conclusions, and bring a formulated plan to the Director.
• Contribute actively to team-level reviews: bring original thinking on what is working, what is not, and where the team should focus.
• Coach AMs through 1:1s — help them develop commercial instincts, sharpen their data usage, and hold their accounts to supply outcomes.
• Lead execution of seller initiatives and team projects from proposal through to measurement.
• Continuously monitor market dynamics — what is selling on other platforms, which brands and categories are gaining momentum, where GOAT has supply gaps relative to demand / other platforms.
• Translate market signals into commercial action: if something is trending externally, your accounts and the team should be moving on it, not reading about it after the fact.
• Feed regional intelligence into the Director and the strategy team on a consistent cadence.
• Actively use AI tools in day-to-day work: outreach, account performance summaries, market research, workflow automation.
• Bring genuine curiosity — explore new tools, test what works, and share what you find with the team.
• Be a practical reference point for AI usage across the AM team: not the only person using these tools, but someone who sets the tone for how the team thinks about them.
• Identify repetitive workflows that could be automated and bring those ideas to the Director.

• 5+ years in account management — wholesale, brand, or retail; luxury and resale apparel strongly preferred.
• People management or team lead experience.
• Demonstrated AI tool usage — active and exploratory.
• Confidentiality and discretion is a must.

Pay range: $83K - $123K

• 401K
• paid time off
• dental insurance
• medical insurance
• vision insurance
• disability insurance
• life insurance options