Lead Value Consultant, Communication Intelligence (CI)

• Define and own the Customer Intelligence (CI) North Star for the field, establishing clear standards for what the organization inspects, coaches, automates, and measures.
• Design, implement, and govern the CI operating model, including conversation taxonomy and tagging standards, call quality and methodology scorecards, and inspection cadences.
• Establish and scale a Voice of the Customer (VOC) strategy to systematically feed insights back into Sales, Product, Marketing, and Leadership.
• Build and maintain executive-ready dashboards that provide visibility across lines of business and senior leadership.
• Serve as the enforcement layer of the company’s sales methodology, ensuring consistent execution across the field.
• Partner closely with AI and Product teams to define and deliver AI-first workflows.
• Enable automation across critical workflows, including call summaries and follow-ups, CRM hygiene, and deal risk identification.
• Influence and help shape the roadmap for agentic and assistive AI.
• Equip frontline managers with CI-powered coaching systems that drive behavior change.
• Partner with Enablement to translate CI insights into field-ready assets.
• Identify and operationalize top-performing behaviors to scale across all sellers.
• Operationalize CI into deal health assessment, stage progression confidence, and forecast inspection.
• Deliver executive-ready insights that explain why deals win or stall.
• Partner with Product to shape insights and offerings.
• Close the loop between conversation behavior and revenue outcomes.
• Serve as the CI authority across Sales, Sales Consulting, Rev Ops, Enablement, Marketing, and Product.
• Influence without authority by setting clear standards and operating principles.

• 7+ years in Sales Strategy, Revenue Operations, Enablement, Solutions Consulting leadership, or Revenue Intelligence roles.
• Deep hands-on experience with Conversational Intelligence / Revenue Intelligence platforms.
• Strong understanding of modern AI concepts and practical application in GTM workflows.
• Fluency in enterprise sales methodologies and inspection models.
• Experience designing CI programs at scale.
• Background partnering with Product, Data, or AI teams.
• Prior ownership of cross-functional operating models.

Pay range: $164K - $207K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military