Manager, AI Operations

• Manage and develop a high-performing team consisting of AI Operations Specialists, Project Coordinators, Automation Specialists, and potentially a Supervisor.
• Own and execute complex, ambiguous projects that directly influence team evolution and business outcomes.
• Set clear expectations, provide regular feedback, and foster a culture of accountability, growth, and high performance.
• Monitor team workflows, identify areas for improvement, and ensure output quality and efficiency across all domains (LLM QA, prompt testing, data curation, automation).
• Partner with ML engineers, product managers, and go-to-market teams to align priorities, drive shared goals, and maintain system integrity.
• Establish scalable workflows, documentation standards, and best practices for AI Operations.
• Guide the team through the ongoing transition from Receipt Quality to a formal AI Operations function, ensuring clarity, alignment, and engagement.

• 2+ years of direct people management experience with a track record of developing talent, navigating complexity, and leading teams through periods of change.
• Demonstrated success managing operations or technical teams in high-growth or transformation settings.
• Technically savvy in AI Operations, AI/ML systems and tooling, model QA, LLM evaluation, or similar domains.
• Experience driving process improvement, managing competing priorities, and executing against ambiguous problems.
• Strategic and hands-on, with the ability to define long-term direction while remaining close enough to the work to understand execution challenges.
• Data-informed, with the ability to use metrics and structured feedback to guide decisions and improve performance.
• Strong project ownership skills, with the ability to lead cross-functional initiatives from conception through execution.
• Excellent communication and collaboration skills across both technical and non-technical stakeholders.

Pay range: $110K - $130K

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that foster a diverse and inclusive workplace through events, dialogue and advocacy.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as a year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will receive a one-time $2,000 incentive to assist with the cost of childcare, clothing, diapers, and more.
• Flexible Work Environment: Collaborate in one of our stunning offices or work fully remotely from anywhere in the US.