Manager, Forward Deployed Engineering (FDE) - AI Agents

• Define and Operationalize the GTM AI Playbook: Build and iterate a scalable framework for deploying and embedding AI Agents into customer workflows—ensuring measurable value, efficiency, and adoption.
• Lead a High-Impact Team of FDEs: Recruit, mentor, and inspire a team of forward-deployed engineers focused on implementation, customer success, and repeatable success patterns.
• Drive AI Agent Adoption & Outcomes: Align closely with Product, Customer Success, and Sales to ensure our AI Agents are driving real outcomes, are deeply embedded into daily workflows, and are evolving based on market needs.
• Develop AI Best Practices & Methodologies: Lead the development of playbooks, deployment templates, and documentation standards to ensure consistent delivery, repeatability, and scale.
• Influence the Product Roadmap: Serve as the voice of the customer and field in shaping AI Agent evolution. Translate frontline learnings into actionable feedback for Product and Engineering.
• Evangelize AI Internally and Externally: Be a visible thought leader across the company and with strategic customers—helping to bridge the gap between AI potential and business impact.

• 9+ years in customer-facing technical roles (e.g., Professional Services, FDE, Solutions Architecture), with 3+ years in a leadership capacity
• Proven experience deploying AI, automation, or LLM-powered technologies in enterprise settings
• Strong understanding of modern GTM workflows (Sales, SDR, RevOps, Enablement)
• Experience designing or deploying AI copilots, agents, or workflow-integrated ML systems
• Functional familiarity with LLMs, prompt engineering or related tooling
• Demonstrated ability to influence cross-functional stakeholders and guide change in complex environments
• Experience building and scaling services delivery methodology, collateral, and enablement

Pay range: $100K - $165K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the Office
• Diversity and inclusion programs