Onboarding Manager

• Serve as the project manager and primary point of contact for customers during onboarding, guiding them from kickoff through go-live.
• Manage multiple concurrent onboarding projects, balancing timelines, deliverables, and stakeholder communication.
• Lead discovery and requirements gathering sessions with customers to define onboarding scope, success criteria, and timelines.
• Develop and manage project plans, milestones, and risk/issue logs to ensure on-time and high-quality delivery.
• Configure, guide, or oversee system setup and data preparation steps as needed for customer go-live.
• Follow repeatable onboarding processes, templates, and playbooks to ensure consistency and scale.
• Facilitate customer enablement sessions or “office hours” to prepare teams for launch and provide enablement support for existing customers.
• Act as the coordination hub across internal teams (Sales, Product, Engineering, Support) during the onboarding phase.
• Provide structured handoff to Customer Success Managers (CSMs) at go-live.
• Capture customer feedback during onboarding and relay insights to Product and Engineering.

• 3+ years of experience in SaaS onboarding, implementation, or project management roles.
• Proven project management expertise: scoping, planning, tracking, risk management, and stakeholder communication.
• Hands-on Salesforce knowledge; Salesforce Administrator certification a plus.
• Strong technical aptitude for SaaS implementations — comfortable with system configuration, workflow documentation, and data considerations.
• Excellent remote communication and facilitation skills, able to engage customer stakeholders in virtual settings.
• Experience producing clear project documentation (functional specs, flow charts, swim lanes, trackers).
• Ability to manage multiple simultaneous projects in time-sensitive environments.

Pay range: $100K - $110K

• An incredible team of smart and supportive people
• A deep feeling of satisfaction and completion
• Fully remote global team working from home
• Stock options for every employee
• Flexible work week
• $400 office stipend
• Maternity/Paternity leave
• Student loan debt assistance
• Pledge 1% - time off during the year for helping nonprofits
• Health insurance contribution (if in the US)
• Children's 529 college fund assistance (if in the US)