Operations Associate

• Perform daily fraud-screening on orders flagged for secondary verification before releasing.
• Handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems (Magento, Kount, Authorize.net and PayPal preferred).
• Handle all Fulfillment/Shipping issues and work closely with 3PL vendors.
• Assist and troubleshoot any system issues raised by the customer experience team.
• Triage any new projects and issues internally before escalating it to the development team.
• Ensure all orders are being fulfilled and tracking is reported to the system in a timely manner.
• Handle all order errors and returns.
• Liaise directly with the Card Processing Team for account specifics.
• Process and submit documentation for chargebacks.
• Learn and handle the tasks needed for B2B and Retail channels.
• Investigate any potential order and system errors.
• Ensure all orders are fulfilled in a timely manner.
• Review and release verified orders.
• Work closely with the Business Services Executive Team for any shipping related issues escalated by the Business Development Manager.

• Bachelor’s degree or equivalent combination of education and experience.
• 2-5 years experience in operations and hands-on technical experience.
• Knowledge on ecommerce business model (Fulfillment/Shipping needs, Customer Service, User Experience, business processes).
• Experience with Kount, Magento, Shopify, Skubana, or Salesforce is a plus.
• Strong organizational, time management, communication, process orientation and problem-solving skills.
• Experience in analysis and documentation of functional requirements for ecommerce projects.
• Ability to multi-task and manage several projects under a tight deadline.
• An entrepreneurial spirit with operational skills to ensure projects and ideas are seen through to execution.
• Ability to interact effectively with internal business teams at different levels of the organization.
• In-state and out-of-state traveling required for on-site audits and 3PL visits.
• Flexible mindset willing to accommodate after hours coverage.

Pay range: $60K - $65K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on Tuesdays and Thursdays via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs