Operations Associate

• Perform daily fraud-screening on orders for secondary verification before releasing.
• Handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems.
• Handle all Fulfillment/Shipping issues and work closely with 3PL vendors.
• Assist and troubleshoot any system issues raised by the customer experience team.
• Triage any new projects and issues internally before escalating it to the development team.
• Ensure that all orders are being fulfilled and tracking is reported to the system in a timely manner.
• Handle all order errors and returns.
• Liaise with the Card Processing Team for account specifics.
• Process and submit documentation for chargebacks.
• Learn and handle tasks needed for B2B and Retail channels.
• Investigate any potential order and system errors.
• Handle all Fulfillment/Shipping issues and work closely with the fulfillment center for B2B.
• Review and release verified B2B orders.
• Work closely with the Business Services Executive Team for any shipping related issues.

• Bachelor’s degree or equivalent combination of education and experience
• 2- 5 years experience in operations and hands-on technical experience
• Knowledge on ecommerce business model
• Experience with Kount, Magento, Shopify, Skubana, or Salesforce is a plus
• Strong organizational, time management, communication, process orientation and problem-solving skills
• Some experience in analysis and documentation of functional requirements for ecommerce projects
• Ability to multi-task and manage several projects under tight deadlines
• An entrepreneurial spirit with operational skills
• Ability to interact effectively with internal business teams
• In-state and out-of-state traveling required
• Flexible mindset willing to accommodate potential need for after hours coverage

Pay range: $60K - $65K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits