Operations Manager

• Support Operations Leadership in 360 day-to-day operations and project management
• Responsible for oversight and implementation of operations related initiatives (both internal and cross functional)
• Serve as liaison between ops. dept. and external partners, reporting back any necessary information to leadership team
• Lead and manage direct reports, providing guidance, coaching, and support
• Review and improve all internal processes and communicate SOPs to stakeholders quarterly
• Proactively identify and mitigate operational risks with corrective action plans under strict deadlines
• Oversee and report weekly, monthly, quarterly, and annual metrics
• Own carrier network performance, monitor service levels, cost, delivery SLAs, and support carrier optimization initiatives with 3PLs and transportation providers
• Support retail operations and fulfillment execution, ensuring accurate inventory flow, compliant order processing, and service level alignment
• Drive analytics and insights across operations, leveraging data for decision making and improvement

• Bachelor’s degree in Supply Chain, Operations, or similar field
• 4-6 years experience in operations management, preferably in the Nutraceutical, Wellness, or CPG industries
• 1-2 years of managerial experience including hiring, coaching, mentoring, growing teams
• Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce
• Operational Management Systems and 3PL experience required
• Strong organizational, time management, communication, process orientation and problem-solving skills
• In-state and out-of-state traveling required for on-site audits and 3PL visits
• Flexible mindset willing to accommodate potential need for weekend and late-night coverage
• Experience in analysis and documentation of functional requirements for ecommerce projects
• Entrepreneurial spirit with operational skills for self-directed projects and ideas

Pay range: $90K - $110K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on Tuesdays and Thursdays via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits