Partner Program Manager

• Drive Program Modernization & Scale: Act as an operational engine for the team, identifying process bottlenecks and proactively designing new ways to automate existing manual workflows.
• Own Problem-Solving: Step into complex challenges across the partner lifecycle and chart a clear path forward to build repeatable, programmatic solutions.
• Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows to deliver a seamless, world-class journey for external ecosystems.
• Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines.
• Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships, ensuring our data models and tools are optimized for ecosystem scale rather than mere maintenance.
• Orchestrate High-Touch Communications: Develop and execute comprehensive partner engagement strategies, ensuring clear, accessible program documentation, impactful updates, and consistent enablement communications across all segments.
• Lead Cross-Functional Project Execution: Develop and run end-to-end project plans for new partner initiatives, collaborating closely with Product, Marketing, Sales, Legal, and Tech teams to ensure alignment and timely milestone delivery.

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
• 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
• The "Get-Stuff-Done" Mindset: A proven track record of operating effectively in complex environments, turning ambiguous problems into plans, and delivering results without a rigid instructions script.
• Strong project management skills, with the ability to manage complex cross-functional timelines, align diverse stakeholders, and drive accountability.
• Excellent written and verbal communication skills for translating complex program guidelines into clear, compelling partner assets, guides, and updates.
• Solid understanding of modern partner program structures, lifecycle methodologies, and experience working with SIs, ISVs, Resell, or Technology tracks.
• Hands-on exposure to CRM and partner ecosystem technologies (such as PRMs, account-mapping utilities, or data integration tools) with a strong desire to leverage software and AI to remove manual tasks.
• Experience designing or supporting commercial program models, referral paths, or joint sales plays that directly drive channel pipelines.
• Advanced Degree: BA/BS degree or equivalent required. MBA is a plus.

Pay range: $116K - $171K

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Possible participation in Twilio’s equity plan
• Corporate bonus plan
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave