Project Manager, Latin America

INTELITY® is the global leader of the broadest enterprise guest experience and operations management platform for hotels, casinos, and luxury residences. We are on a mission to provide our customers with the most advanced connection to their guests while supporting back-of-house operations and business intelligence. Our company has been recognized as an industry leader by Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly and has received accolades and numerous awards for our platform and leadership in the industry. We are #1 and growing fast.

We are building the next-generation platform for the guest service industry. We are looking for a Project Manager to focus on our Latin America-based projects for our Enterprise property-level deployments. Our ideal candidate will be accountable for the execution and delivery of customer deployments, including but not limited to being accountable and primarily responsible for effective communication for all stages and deliverables for projects. Additionally, they will engage and work directly with our customers, engineers, and regional service agents to ensure that all deliverables fall within the expected time and budget parameters outlined in the scope of work for the project.

Key Responsibilities:

• Manage and control all corresponding project stages requirements analysis/gap analysis, construction, testing, and production conversion, as assigned
• Manage the daily/weekly project assignments and monitor progress against the assigned work plan to assure those objectives are met within the prescribed time, cost, and quality measures
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Responsible for identifying internal and external stakeholders, understanding their communication requirements, and fulfilling them
• Effectively communicate project expectations to team members and stakeholders in a transparent fashion
• Define and communicate project success criteria throughout the project life cycle
• Facilitate the definition of project scope, goals, and deliverables
• Plan and schedule project timelines as well as track project deliverables
• Provide direction and support to project team stakeholders
• Provision of timely and accurate information for client billing
• Track project milestones and deliverables throughout the project lifecycle
• Identify and manage project dependencies and critical path
• Proactively manage changes in project scope, identify potential roadblocks, and prepare contingency plans
• Responsible for the smooth transition through each phase of the project
• Lead project management conference calls as needed with the clients and stakeholders
• Respond to client and stakeholder questions within a reasonable amount of time
• Develop and fosters client relationships
• Conduct project post-mortems and report recommendations to resource managers
• Continually look for ways to increase customer satisfaction

Job Requirements:

• Bachelor’s degree in management or a relevant field or 5-year direct project management experience
• Certificate in project management (PMP) from PMI or 5 years of direct project management experience, and if not currently certified, willing to become certified within 6 months
• 4+ years of experience in enterprise software delivery
• Direct work experience in a project management capacity within the Hospitality landscape is a strong plus
• Excellent communication skills, demonstrated problem-solving skills, the willingness to roll up one’s sleeves to get the job, the ability to multitask and manage changing priorities while being a self-starter with the ability to take the initiative and balance multiple priorities with minimal direction
• Outstanding communication, presentation, organization, and time management skills
• Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
• Ability to quickly grasp and explain technological and business concepts
• Ability to navigate customer organizational structures to identify and build relationships with executives and stakeholders
• Ability to travel 25-50% of the time, including internationally
• Bi-lingual in Spanish and English Required
• Multilingual capabilities (French, German, etc.) a strong plus

INTELITY offers competitive pay and equity for qualified candidates. We focus on creating and maintaining a fun, positive work environment where employees can grow and flourish.

INTELITY provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.