Recruiting Operations Program Manager

The Recruiting Operations Program Manager is responsible for managing, supporting, and optimizing recruiting systems and tools to ensure seamless operations and alignment with recruiting strategies. You will play a crucial role within the Talent Acquisition team, reporting directly to the Recruiting Operations Manager. You will help drive system efficiency, ensuring data accuracy, and advising on technology investments to support strategic goals.

Responsibilities:

• You will manage and support recruiting systems and vendors, including implementation, role access, training, launches, procurement, and troubleshooting.
• Lead strategic projects by establishing project plans, timelines, and documentation for recruiting operations.
• Act as a liaison between recruiting teams, vendors, and partners to ensure alignment with organizational goals and identify opportunities for automation and AI-driven solutions.
• Provide deep technical expertise in ATS (e.g., Lever) and related tools, staying updated on advancements and best practices.
• Identify and resolve complex technical issues with minimal disruption to recruiting operations.
• Advise on technology investments, system enhancements, and AI-driven tools to support long-term strategic goals and improve operational efficiency.
• Ensure data accuracy within recruiting systems and build reports to inform decision-making and assess program effectiveness.
• Drive adoption of talent tools by delivering user-centric training, documentation, and support to improve system usage and adoption.
• Assess additional tools or subscriptions, Talent Acquisition performance metrics and evaluate AI-driven solutions to enhance recruiting operations.
• Perform workflow audits to ensure accuracy of recruiting-related reports and data.

Qualifications:

• 5 years of experience in Talent Acquisition, tooling, data analytics, program management or related fields.
• Strong technical expertise in ATS platforms, ATS and vendor implementations and related recruiting tools, with a proven ability to manage and optimize systems.
• Experience in troubleshooting and resolving complex technical issues.
• Knowledge of system implementation, role access management, and data accuracy best practices.
• Experience with Recruiting Analytics and KPI's 
• Experience providing training and support to teams to ensure effective system usage.
• Ability to operate autonomously on projects and initiatives, bringing ideas from conception through execution and beyond.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $89,580 - $116,460 + equity + benefits  

Zone B: $98,538 - $128,106 + equity + benefits  

Zone C: $107,496 - $139,752 + equity + benefits  

Zone D: $116,454 - $151,398 + equity + benefits  

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents 
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work 
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community - no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. 

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.