JustRemote
Open to all applicants globally!
Our mission is to dramatically improve lives by changing the way the world creates and uses knowledge.
Launched in 2014 Covidence is a not-for-profit world leading SaaS platform. Our platform enables health and science research teams to rapidly synthesize and uncover actionable insights from the mountains of research produced around the world. We do this by accelerating a research workflow called ‘systematic review,’ the gold standard for synthesizing research evidence. Many of the world's most prestigious and innovative universities use Covidence.
**This is a fully remote role - open to all northern hemisphere locations**
THE OPPPORTUNITY
We are looking for a Team Lead for this newly formed team. The purpose of this role and team is to drive customer satisfaction, retention and expansion. You and the team of tenured account management specialists will work closely with customers to ensure they are maximizing the value of our solutions and growing their usage. You will partner with the Sales team to ensure a consistent customer experience, through sharing insights, accurate records, reporting and efficient processes and cycles. You will partner with the Community team to ensure excellent support for end users through a customized training program.
This is both a people leading and hands-on role, so you will have 2 team members and manage a set of accounts.
Team Leadership & Development
Account Managment
The ideal candidate is commercially inclined, customer-focused, proactive and passionate about building long-term relationships. We will be looking for:
This role may involve some travel for
client meetings, events, and conferences. It will also involve 'non-standard' hours - not every day, however team meetings, your manager and some colleagues will be out of your time zone. We don't expect that an early morning or evening call will extend your day. Our approach to flexibility includes trusting that you will plan your week to achieve the outcomes you need to.
HOW DO I APPLY?
If you are interested in this opportunity, please hit APPLY and send us through your resume or LinkedIn profile so we can get a feel for your background and experience. We’ll be back in touch with you promptly via email.
Should we proceed further you can expect 2x video interviews with us so we can get to know you and vice versa.
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