Renewals & Sales Support Specialist

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next detail-oriented Renewals and Sales Support Specialist to support our high-performing Enterprise Sales team. In this role, your primary focus will be driving the renewal process for our enterprise customers, ensuring a seamless and timely experience that supports retention and client satisfaction. You’ll also provide key sales support throughout the presales cycle, maintaining CRM data integrity, and contributing to efficient deal execution. This position is ideal for someone who thrives in a fast-paced, collaborative environment and is eager to grow within a mission-driven company.

Already part of our team? We ask that internal candidates apply via the internal job board to ensure your application is reviewed appropriately.

The Job...

• Enterprise Renewals Support
• Track and manage upcoming renewals for enterprise accounts in Salesforce.
• Own the renewal workflow, ensuring all documentation, approvals, and pricing updates are completed on time.
• Prepare and route renewal order forms and agreements, working closely with Legal and Finance to ensure compliance.
• Act as the point of contact for Account Executives and clients during the renewal process, delivering a smooth and efficient customer experience.
• Ensure all renewal-related data in Salesforce is complete, up-to-date, and properly attributed for reporting and analytics.
• Sales Support & CRM Management
• Support Account Executives with administrative and operational tasks throughout the sales cycle, including opportunity creation, data hygiene, revenue accuracy, contract coordination, and order entry in Salesforce.
• Serve as a Salesforce power user—updating records, generating reports, and ensuring clean, accurate data across accounts and opportunities.
• Assist in preparing quotes, verifying pricing details, and preparing proposal documents with high attention to detail.
• Cross-Functional Coordination
• Collaborate with Sales Operations, Legal, and Customer Success to move deals forward efficiently and compliantly.
• Maintain clean and consistent data and documentation for internal sales processes, templates, FAQs, and training materials.
• Support sales development efforts by coordinating with enterprise development representatives and management for process optimization and efficiencies.
• Client Interaction & Communication
• Maintain updated client records and assist with inbound client inquiries related to paperwork or timelines.
• Coordinate client-facing communication for deal status, documentation needs, and renewal check-ins.

• 1–3 years of experience in renewals, sales support, account coordination, or CRM administration, ideally within SaaS or enterprise software.
• Bachelor’s degree or equivalent work experience in business, marketing, or related field.
• Proficient in Salesforce (required); experience with quoting tools, CPQ, or CLM systems is a plus.
• Exceptionally organized with strong attention to detail and follow-through.
• Effective communication and interpersonal skills with a customer-first mindset
• Comfortable in a dynamic, fast-paced environment; able to manage multiple tasks and deadlines.
• Positive, team-oriented attitude with a strong sense of accountability and ownership.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $66,500 - $99,500 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.