Retail Operations Manager

• Spend time with Bellroy's retail leadership in Melbourne, getting across the growth strategy, brand standards, and understanding our culture, values, and products
• Meet regularly with the Flatiron Store Manager to shape the first U.S. store experience together — from operational standards to opening day readiness
• Connect weekly with the Retail Operations Manager for Australia to share approaches and start building consistency
• Take ownership of the U.S. site pipeline - review opportunities, build relationships with brokers and landlords, sharpen criteria for location selection
• Lead fit-out and construction timelines, ensuring builds track to budget and schedule
• Understand the current retail technology stack and partner with the tech team on implementation
• Share weekly updates with the retail leadership team on learnings, successes, and necessary decisions
• Evaluate the commercial case for new sites with the CFO and CCO
• Map the U.S. retail landscape for brand activities, opportunities, and competitive dynamics

• 5–7 years in retail operations, multi-site management, or similar environments, with a track record of opening new sites
• Experience managing the commercial real estate process: site selection, lease negotiation, landlord relationships, and deal management
• Ability to manage fit-out projects on time and on budget, coordinating across teams and contractors
• Direct experience leading and developing store managers, setting expectations, giving feedback, and holding accountability
• Confidence in shaping retail technology decisions, advocating for the right tools
• Strong commercial acumen - interrogate assumptions and make recommendations to leadership
• Ability to build repeatable processes and document them
• Stay informed about retail trends, competitors, and emerging markets

Pay range: $140K - $160K

• Competitive PTO offerings including 20 days of PTO, 10 additional paid days of sick/personal time, plus national holidays and paid parental leave
• 401(k) with employer match
• Generous medical benefits package
• A yearly product allowance and a 50% discount for friends and family