Senior Account Manager

• Build and maintain strong working relationships within relevant client stakeholders
• Drive account retention by maintaining high client satisfaction
• Manage annual revenue retention and growth for your client portfolio
• Participate in and lead regular client check-ins, business reviews, and strategic planning sessions
• Execute established account management standards and processes
• Respond quickly to client-raised issues
• Track and manage open action items, deliverables, and timelines
• Provide customer success and day-to-day support
• Develop and execute account strategies
• Lead client-specific program improvements and initiatives
• Prepare and deliver client-facing reporting and materials
• Serve as an internal liaison for client needs
• Lead delivery of marketing campaigns
• Monitor key program metrics
• Identify and address performance gaps or at-risk accounts

• 5+ years of experience in account management, client services, healthcare consulting, or healthcare services
• Demonstrated history of exceeding performance-based metrics
• Strong organizational skills
• Excellent communication and interpersonal skills
• Data-driven mindset
• Experience in meeting revenue retention targets
• Familiarity with health plan operations and lines of business
• Understanding of complex contracting and provider agreements
• Proficiency with CRM platforms (Salesforce or equivalent)
• Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field (preferred)
• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services (preferred)

Pay range: $123K - $130K

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k & bonus
• Registered Dietitian Sessions