Senior Applications Administrator

• Oversee the configuration, installation, and management of several enterprise applications, supporting various business partners.
• Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications you own.
• Proactively recommend areas of opportunity that will lead to greater return on investment for purchased software.
• Provide expert-level support and troubleshoot for complex application issues.
• Resolve technical problems quickly, with minimal need for external support.
• Help engineering teams to set up API integrations and document their connections.
• Seek areas of automation with connected systems to reduce manual workflows.
• Ensure applications and access keys adhere to company security policies.
• Flag any concerns for compliance and liaise with the security team for system best practices.
• Perform regular seat audits and deprovision users to prevent unnecessary access to applications.
• Create and maintain clear and comprehensive documentation for all applications, configurations, and workflows.
• Develop and deliver regular reports on application health, historical performance, and roadmap opportunities.
• Effectively communicate at all stages of troubleshooting, resolution, and deployment with Business Partners surrounding submitted cases.
• Work closely with partners and project teams to consult on the best use cases for systems and offer guidance were possible on development in the business requirements.
• Provide training and mentorship to junior team members and end-users.
• Work with application vendors and partners during renewal to ensure a smooth contract cycle.
• Help perform software evaluations for new business needs and recommend consolidation efforts were possible.
• Constantly evaluate competitors in the space to ensure we have a best-in-class tool stack.

• Minimum of 5 years of experience as an Applications Administrator or in a similar role.
• Extensive hands-on experience with billing platforms, pricing catalogues, and cash application, particularly Zuora Billing, Salesforce RCA and/or CPQ, and HighRadius; experience with SAP Billing and/or Zuora Revenue is a strong plus.
• Familiarity with the quote-to-cash process, including invoicing, collections, and revenue recognition.
• Proven track record of supporting, optimizing, and troubleshooting complex software.
• Strong knowledge of application workflows, identity management, and administrative UIs.
• Familiarity with cloud technologies, authentication protocols, and integration processes.
• Some basic understanding of scripting languages (SQL, JavaScript, HTML, Apex) are a bonus but not required.
• Excellent problem-solving abilities and critical thinking skills.
• Strong communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work under pressure and manage multiple priorities.
• Leadership and mentoring abilities to guide junior staff and promote best practices.

Pay range: $105K - $135K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups