Senior Client Account Executive, Mid Market

• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
• Build effective partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform.
• Demonstrate strong business and financial acumen to advise and guide customers to achieve their desired business outcomes and return on investment.
• Develop and build account strategy plans using multiple data points to drive adoption, utilization, and customer sentiment.
• Manage and close renewals at a high rate to protect revenue retention.
• Develop plans to mitigate churn or contraction.
• Discover, nurture, and close expansion opportunities within customers.
• Forecast renewals and expansion pipeline with high accuracy.
• Provide impeccable customer service.
• Act as a single point of contact for customers, assisting with product training, strategic guidance, best practices, and selling expertise.
• Perform other duties as assigned.

• At least five years of account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment.
• Proven experience demonstrating value realization in a product, platform, or service.
• Proven experience influencing product or platform adoption and utilization at customers.
• Effective project management skills.
• Ability to influence decisions without direct authority.
• Strong financial acumen to showcase metrics and potential ROI.
• Ability to manage and navigate complex renewals and expansions sales cycles (6 months).
• Ability to build and cultivate strong, trusting relationships and partnerships.
• Knowledge of various sales methodologies.
• Strong negotiation skills.
• Effective communication skills, both written and verbal.
• Executive presence and strong interpersonal skills.
• Team player with drive and initiative to create a winning culture.

Pay range: $160K - $240K

• Flexible time off
• 401k plan
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program with options for paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office
• Diversity and inclusion programs supporting various employee resource groups