Senior Contracts and Legal Operations Manager

• Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours.
• Triage incoming requests, provide practical guidance, and keep matters moving efficiently.
• Negotiate commercial agreements including NDAs, MSAs, and Order Forms using Outreach templates.
• Coordinate with attorneys on complex agreements, material deviations, and matters requiring legal judgement.
• Support periods of increased volume, particularly at month-end and quarter-end.
• Apply AI tools to improve intake, triage, and negotiation workflows.
• Own and continuously improve contracting processes, templates, playbooks, and documentation.
• Develop self-service documentation and enablement materials for Sales and other stakeholders.
• Drive adoption and improvement of contracting processes across various cross-functional teams.
• Enforce organizational contracting policies and procedures with sound judgement.
• Identify and implement AI for process documentation and business self-service.
• Serve as Legal’s operational partner for legal technology initiatives.
• Work with Ironclad, Salesforce, and other tools.
• Manage multiple concurrent workstreams and dependencies.
• Keep the Senior Director, Legal informed of progress and opportunities to unblock work.
• Deliver reporting that converts contract-repository data into business insights.
• Incorporate AI into Legal systems to produce measurable process improvements.

• Seven (7) or more years of relevant commercial contracts or legal operations experience, preferably including SaaS or enterprise technology.
• Experience independently negotiating standardized commercial agreements.
• Strong issue-spotting and escalation judgement.
• Experience managing high-volume contract intake or legal queues.
• Strong project management skills across multiple concurrent systems and processes.
• Ability to connect workstreams to broader business goals and measurable outcomes.
• Experience developing business-facing process documentation and enablement materials.
• Excellent written and verbal communication, organization, accuracy, and professional judgment.
• Experience with AI in contracting or legal operations.
• Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is helpful.
• Experience with legal technology and business systems like Ironclad, Salesforce, etc.
• Experience building or improving contract-repository reporting and analytics.
• Background in SaaS commercial contracting and familiarity with subscription models and data processing agreements.

Pay range: $120K - $135K

• Flexible time off.
• 401k plan.
• Generous medical, dental, and vision coverage.
• Parental leave program including paid night nurse option.
• Infertility/assisted reproductive services benefit.
• Employee referral bonuses.
• Snacks and beverages in the Office.
• Diversity and inclusion programs promoting employee resource groups.