Senior Director, Field Enablement

• Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders
• Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market
• Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills
• Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams
• Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution
• Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes
• Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business
• Build out and scale enablement support functions for Customer Success and Partnerships organizations
• Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations
• Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence
• Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot
• Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others
• Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization.
• Set key metrics to assess the impact of sales enablement efforts on sales performance
• Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement

• Bachelor's degree in business, marketing, or a related field. MBA is a plus
• 10+ years of sales enablement experience or a combination of sales / post sales, sales training, and enablement roles
• 5+ years of management experience leading and developing enablement teams
• Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events
• Experience implementing and maintaining content management platforms such as Highspot or Seismic
• 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience
• Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices
• Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels
• Experience with Sales Operations
• Proficiency in using sales enablement tools, CRM systems, and content management platforms. Preferred platforms include Salesforce, Seismic, CRM Analytics, and more
• Analytical mindset with the ability to provide actionable insights
• Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales
• Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications
• Detail and results-oriented with the ability to balance strategic planning and hands-on execution
• Collaborative and team-oriented approach with the ability to work cross-functionally
• Self-motivated and results-driven with a passion for driving sales excellence
• Excel in creating and curating sales collateral, playbooks, training modules, and other resources to support the sales team
• Have a track record of driving sales enablement initiatives across different regions and markets, understanding cultural nuances and local sales practices

Pay range: $180K - $303K

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs