Senior Director, GTM Systems

• Define and execute the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems.
• Own the full GTM Systems portfolio, including architecture, development, administration, product and project management, integrations, data, governance, and change management.
• Rebuild the GTM data foundation by establishing scalable account hierarchies, consistent account and contact lifecycles, ownership and handoff processes, lead and contact routing, enrichment, and do-not-contact governance.
• Establish data quality standards, instrumentation, monitoring, and governance for Salesforce and connected systems.
• Rationalize a GTM technology landscape by reducing redundancy, improving utilization of strategic platforms, and defining a long-term ecosystem roadmap.
• Own strategy and governance for Salesforce, Gong, Marketo, LeanData, and the broader GTM application ecosystem, including integrations, vendor management, lifecycle planning, and tool retirement.
• Lead end-to-end product and technical delivery, from discovery and requirements through solution design, development, testing, release, adoption, and continuous improvement.
• Simplify the end-user experience by reducing unnecessary clicks, duplicate data entry, system switching, and time spent searching for key information.
• Apply automation, analytics, and AI to improve routing, data quality, workflow completion, recommendations, and end-user productivity.
• Establish reliable practices for testing, monitoring, incident management, documentation, security, compliance, business continuity, and system lifecycle management.
• Lead and develop a team of senior subject matter experts across systems architecture, engineering, administration, data, product management, and program delivery.
• Set team priorities, operating standards, resourcing plans, and budget recommendations while partnering with Revenue leadership, IT, Data, Security, Finance, and other stakeholders.

• Transformational people leader who inspires team and organizational culture to achieve best-in-class capabilities, processes, and performance. Strong evidence of developing talent and leading an organization to excellence.
• 10-15+ years of progressive experience in Sales Operations within enterprise SaaS companies, with experience in other Revenue operations functions being a plus. Proven ability to lead and execute within a fast-paced, high-growth, complex organization with global operations.
• 5+ years of experience in building and managing high-growth teams, with a proven track record of coaching and developing team members for growth opportunities.
• Enthusiasm for tools, automation, and system effectiveness. Experience with CRMs and productivity tools, including Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn Sales Navigator, CPQ, 6Sense, Gong, etc.
• Experience with reporting, data analytics, and data instrumentation. Good understanding of Salesforce architecture and ecosystem.
• Strong project management expertise in business process alignment and tools implementation.
• Strong written, verbal, and presentation skills. Ability to multitask, prioritize a variety of tasks, and meet deadlines. Organized and detail-oriented with strong problem-solving and analytical skills.
• Strong understanding of business process flow and the upstream/downstream impact.

Pay range: $204K - $330K

• Restricted Stock Units (RSUs)
• Health, vision, and dental insurance
• Mental health benefits
• 20% Bonus Target