Senior Maintenance Project Coordinator

• Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes.
• Schedule and manage service appointments, including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals.
• Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount.
• Work closely with leadership to develop best practices and mitigate operational risks.
• Support and train new Maintenance Project Coordinators on service request management best practices.
• Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators.
• Committed to support west coast market and Pacific Hours of 8am - 5pm PST for at least 1 year.

• High school diploma (or GED), college degree preferred
• Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
• A demonstrable history of de-escalating issues and leading difficult conversations
• Prior experience utilizing project management or CRM software and the ability to learn new systems
• 5+ years of experience working with repairs and maintenance trades and pricing
• Can work effectively solo, and as a member of various teams and committees, with minimum supervision
• Excellent problem solving skills with attention to detail
• Excellent communication skills, both verbal and written
• Advanced time management and self-organization skills

Pay range: $65K - $77K

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more