Senior Manager, Corporate Operations

• Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
• Act as an operational auditor to identify manual 'toil' and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
• Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.
• Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations.
• Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale.
• Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy.
• Direct management and mentorship of the engineering staff, focusing on career growth and technical standards.

• Bachelor's degree in computer science or equivalent with 8+ years of relevant experience in IT Engineering, with at least 3 years in a formal leadership/management role.
• Proven experience in a 100% cloud-native environment with zero on-prem footprint.
• Expert-level experience managing Okta as an IdP (SAML, SCIM, OIDC, and Workflows) and knowledge of administering Google Workspace and Microsoft O365.
• Deep knowledge of MDM systems (e.g., Jamf and Intune) and modern networking/physical security stacks (e.g., Meraki, Verkada).
• Solid understanding of automation and scripting (e.g., Python, Bash, APIs) to evaluate engineering designs.
• Exceptional ability to document and author high-level technical strategies and departmental SOPs.
• Strong verbal and written communication with the ability to influence cross-functional stakeholders.
• Experience in a fast-paced SaaS company or high-growth startup is highly desirable. Ability to work well both independently and in teams, with extreme attention to detail.

Pay range: $135K - $165K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military