Senior Technical Consultant

• Manage and execute on implementations & projects for customers, including AI-enabled solution deployments within our platform
• Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
• Serve as the go-to subject matter expert on Outreach technologies and AI features for internal and external stakeholders
• Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
• Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design
• Support the adoption of AI-enabled workflows
• Collaborate with client technical experts to establish a thorough configuration testing plan

• 4-5 years of experience working in a SaaS consulting role, with at least 2 years in a technical or support role
• History of mastering new technologies and technical skills quickly and efficiently
• Demonstrated ability to enact creative technical testing and troubleshooting processes
• Stay current on AI-enabled tools and workflows, pick up new AI capabilities quickly
• Ability to discover the 'how' and 'why' of proposed solutions to determine feasibility and suggest alternatives
• History of collaborating with teammates and enterprise level customers to solve difficult problems
• Experience successfully collaborating with client contacts at all levels of the organization chart

Pay range: $115K - $135K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs promoting employee resource groups