Sr. Manager, Business Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

About the Role:

We are looking for an experienced senior manager who will lead, coach and develop members of the Care Operations/Business Operations team to deliver on key operational initiatives. Reporting to the Director of Business Operations, Care Operations, you will help drive strategy, including determining and uncovering opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional.

You Will:

• Work closely with the Care Operations leadership team to scope, manage, and execute upon key business initiatives for Hims & Hers.
• Identify issues, develop hypotheses, and execute in-depth analyses to translate data into meaningful insights and make recommendations to the Care Operations leadership team based on your findings. 
• Manage a team of 2-5 operations analysts/associates to understand, identify, and execute on key business improvement opportunities. 
• Turn recommendations to results by executing on action plans and project managing initiatives to completion.
• Continuously develop and refine processes to streamline work for the Telemedicine team and cross-functional partners.
• Partner with Data Analysts to perform exploratory analysis & in-depth research on data to help uncover high impact opportunities to improve business KPIs.
• Partner with the Medical Affairs team to tackle strategic projects to improve the patient experience, clinical quality, medical compliance, and patient safety.
• Partner with Product (EMR) to ensure that providers are able to consistently improve efficiency and consistency while maintaining a high level of clinical quality.
• Challenge status quo: Initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions. 
• Manage vendor relationships, as necessary
• Be an extraordinary team member: Low ego, high humility, coaching-mindset, and partnership oriented.

• 7+ years of experience leading operations and/or customer success, preferably at a high-growth, complex business
• 3+ years of experience hiring, managing, and developing high performing cross-functional teams
• Success in analytical and operations roles within a rapidly growing company: Ability to balance data-driven quantitative and qualitative inputs for rapid decision-making and execution
• Deep interest in research and data analysis, with a proven track record of drawing actionable insights from data, such as Excel or Looker (or other equivalent platforms).
• Outstanding written and verbal communication across varied stakeholders, both technical and non-technical.
• Ability to problem solve with minimal guidance and bias for action in a fast-paced, high-growth, and cross-functional environment
• Ability to drive projects forward in an environment that could lean ambiguous
• BS/BA degree; advanced degree a plus

Our Benefits (there are more but here are some highlights):

• Competitive salary ($155K – $170K) & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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