Sr. Manager, Service Operations

• Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics.
• Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines.
• Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system.
• Establish and oversee business process standards that help our services delivery teams engage with customers.
• Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams.
• Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle.
• Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion.
• Assess deployment risks, anticipate challenges, and provide escalation management when necessary.
• Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand.
• Become a trusted and proactive partner across many different teams within Smartsheet.

• 7+ years of experience working in finance or operations roles within SaaS organizations.
• Experience in implementations and enhancement projects.
• Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite.
• Knowledge of how professional services organizations work, best practices and how to optimize processes.
• Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes.
• A highly developed ability to investigate, articulate, and translate complex topics into simple ones.
• Comfortable working in fast-paced, high-growth environments and be able to help facilitate change.
• Curious, independent and proactive, with the ability to delegate as needed.

Pay range: $135K - $172K

• Employer subsidized medical/vision and dental coverage for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).