Sr. Quality Assurance Associate (Stability/Complaints)

• Managing the Stability Program, including writing real-time and accelerated stability protocols and reports for new and existing dietary supplement and cosmetic products.
• Coordinating stability samples with manufacturers and external laboratories.
• Logging and reviewing results, performing trending and analysis of those results.
• Creation and maintenance of the annual stability schedule.
• Investigating out of specification test results and recommend corrective actions.
• Supporting the Product Quality Complaint Program, reviewing product quality complaints, creating investigation summaries for product complaints, trending data and creating monthly and quarterly reports.
• Identifying CAPAs as applicable based on investigations and/or trends.
• Working with Customer Service and Suppliers as required.
• Supporting other quality programs as needed such as artwork review, change control, product release, deviation/ out of specification program and other projects as assigned.
• Partnering with external stakeholders, such as manufacturers and testing laboratories, and internal partners such as Formulation, Product Development, Supply Chain, and RA, to ensure timely QA deliverables.

• Bachelor’s degree in quality assurance, biology, chemistry, medical sciences, pharmacology etc.; or an equivalent combination of education and experience.
• 5+ years of direct US dietary supplement/Consumer Healthcare Quality experience.
• Knowledge of product stability programs and laboratory testing preferred.
• Knowledge and experience on FDA and applicable laws and regulations, as well as of cGMP standards.
• Hands-on experience executing QA GMP compliance for a broad portfolio of dietary supplements or related products.
• Applied technical knowledge to ensure GMP standards are met throughout the product life cycle.
• Effective prioritization skills and the ability to execute on multiple projects, collaboratively and independently, in an agile environment.
• Proven ability to communicate and collaborate effectively with a variety of audiences, both internal and external.
• Strong analytical, organization and critical thinking skills.
• Dietary Supplement category experience (Preferred).

Pay range: $85K - $100K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs