Strategic Account Manager

• Grow revenue and attain customer net retention goals within assigned accounts.
• Act as team lead for account management team, providing mentorship in deal support, pipeline analysis, and account management best practices.
• Establish strong customer relationships to develop executive-level sponsorships and stakeholders in various organizations.
• Evangelize the Tackle Vision to help transform the way software companies sell.
• Manage product renewals and upsell, and cross-sell to additional professional services.
• Identify, qualify and maintain a growing expansion pipeline.
• Become an expert in Cloud GTM selling to guide ISVs.
• Leverage CRM and Customer Success tools to track customer health and sales activities.
• Develop scalable and efficient renewal and expansion processes.
• Work closely with Customer Success Resources to drive customer outcomes.
• Guide customers using 1:Many Success Motion.
• Potential for up to 25% travel pending business need.

• 8-10 years of software sales experience including senior/strategic account management roles within fast-paced SaaS companies.
• Complex and large enterprise account management experience.
• Focus on developing ongoing engagement and nurturing relationships.
• Success in working sales cycles from prospecting through closing.
• Experience in coaching sales team members.
• Customer Success, Account Management, Partner Development background preferred.
• Technologically adept with outstanding communication, negotiation, and presentation skills.
• AWS Marketplace experience required, MSFT/GCP experience preferred.
• History of overachievement with strong references.
• Ability to work remotely and collaborate to achieve goals.
• Experience with customer success and sales tools and collaboration tools.

Pay range: $225K - $250K

• Work remotely from anywhere within the US & Canada
• Competitive salary
• Equity package
• Health, dental and vision coverage
• Company off-site summits
• Monthly wellness reimbursement
• Internet and phone reimbursement
• $1000 home ergo/office setup
• Generous vacation plan & flexible work hours
• 401k + matching
• Technology tools to do your best work
• Company surprises and swag
• Awesome co-workers